If for any reason you are not 100% happy with your items, we will gladly accept returns that meet four simple conditions.
- Merchandise must be unworn and unwashed with the tags still attached.
- Returns must be shipped to us within 30 days of receipt.
- All returns must be made through our returns process below.
- Note that sale items marked FINAL SALE - NO RETURNS cannot be returned or exchanged.
Returns that do not meet the above requirements will not be accepted.
How to Return an Item
- To begin the returns process, please visit our Return Center and use the order number and email address associated with your order. Your order number is 5 digits and ends in CD.
- After entering your return information, you will be provided with a return shipping label. Please note, a $7 return shipping fee will be deducted from your refund for using this label.
- You will be notified via email when your return has been received, and again when your refund has been processed. You can also track your return by logging into your account at www.carvedesigns.com. Please allow up to 2 weeks for your return and refund to be processed.
To Exchange an Item
- You can exchange an item that is the same style and color but for a different size in our Return Center by clicking exchange.
- Choose the updated size and follow the prompt to receive your return label to return the item that did not work for you.
- Please note, your new order will ship once you have submitted your return to Fedex by using our return label provided.
- You will receive the tracking details once that new exchange order has shipped from our warehouse
- You will not be charged the $7 return fee for this exchange.
Canada Returns & Exchanges
- Unfortunately, at this time, we are not able to use our pre-paid return label for returns or exchanges from Canada. If you are returning items from Canada, please return the product to the address on the return form. Carve Designs is not responsible for duties and tax credits for color and sizing issues.
We are excited that you’ve tried our product and want you to be completely satisfied with your experience. Please contact us with any questions: firstname.lastname@example.org or 855-585-2278.